HelpDesk

We are seeking a Help Desk Support Specialist to provide technical assistance, troubleshoot IT issues, and support end-users. The ideal candidate will have strong problem-solving skills, excellent communication, and a customer-centric approach to resolving IT-related issues efficiently.

1-3 years of experience in IT support, technical help desk, or customer service.

Strong knowledge of Windows, macOS, Linux (optional), and Microsoft Office Suite.

Familiarity with Active Directory, Office 365, VPN, and remote desktop support.

Basic understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).

Experience using ticketing systems (ServiceNow, Freshdesk, Jira, Zendesk, etc.).

Strong analytical and troubleshooting skills.

Excellent communication and interpersonal skills with a customer-focused mindset.

Ability to multi-task, prioritize issues, and work under pressure.